Privacy Policy
1. About Us
The following website: www.naturwest.com is the responsibility of Naturwest.
Through this Naturwest Privacy Policy, we hereby inform you that your personal data will be processed in accordance with the principles of data transfer, purpose limitation, data minimization, accuracy, integrity, and confidentiality, as well as in compliance with all other obligations and safeguards established regarding the processing of personal data and the free movement of such data.
The information you provide through this website is protected in accordance with this Privacy Policy.
We recommend that you read the following carefully. If you have any questions after doing so, please contact us by sending an email to hola@naturwest.com.
Use of this website implies acceptance of this Privacy Policy:
You agree and warrant that the personal information you provide is accurate, and you are solely liable for any direct or indirect damage or harm that may be caused to Naturwest, as the entity responsible for this website, or to third parties, if you fill out any form with false information or information belonging to third parties, thereby causing deception, damage, or harm.
2. Statement of Regulatory Compliance
Naturwest declares that it complies with current Spanish and European legislation regarding the protection of personal data and, in accordance with the state of the art, the nature of the data, and the risks to which it is exposed, Naturwest states that it implements appropriate technical and organizational measures to ensure the confidentiality and privacy of the personal data collected on the website, having adopted security measures to prevent alteration, loss, unauthorized processing or access, and to guarantee the integrity and security of personal data.
Naturwest guarantees that the personal data of users and customers is processed in a lawful, fair, and transparent manner, and that it has been collected with the user’s consent, after the user has been informed of the purposes of the processing, which are expressly stated in this privacy policy.
3. Who processes your data?
Naturwest will be responsible for processing customers’ personal data in accordance with the services they purchase, except as otherwise specified in the terms and conditions of the specific product or service:
Naturwest, SOUTHWEST EXTRACTION S.R.O., with Tax ID No. 23544376, located at Šumavská 1094/3, Vinohrady, 120 00 Prague 2, Czech Republic, email: hola@naturwest.com, phone: 687 731 599.
4. What is personal data, and what data do we process?
Personal data consists of information that identifies or makes it possible to identify individuals, such as their name, mailing address, email address, or phone number, etc.
5. How do we use it?
At Naturwest, we process the personal information that users/customers provide when purchasing a product or service, as well as the information generated through the provision of that product or service. Based on the principle of data minimization, the data we may process will be adequate, relevant, and limited to what is necessary for the purposes for which it is processed, while always respecting the user’s or customer’s wishes.
6. Express Consent
Express consent serves as a legal basis for data processing, allowing Naturwest to process the following data for each of the purposes described below, after obtaining the appropriate authorization from the customer or user, as applicable.
- Respond via email to inquiries submitted by customers or users through the various forms available on the website or via email.
- Send information about updates and new documentation regarding our products and services.
- To send commercial information and offers regarding the products and services sold by Naturwest.
7. Retention Period
Personal data will be retained as long as you do not request its deletion, for the purpose of keeping you informed about Naturwest’s products or services or providing you with the service or product you have purchased.
8. Confidentiality
Naturwest is committed to ensuring the security, privacy, and confidentiality of your data, communications, and personal information. Therefore, as part of our commitment and in compliance with current legislation, we have implemented security measures and technical safeguards to prevent the loss, misuse, or unauthorized access to your data.
Any personal data we may collect through our various communications with you will be treated with absolute confidentiality; we are committed to maintaining the confidentiality of such data and guaranteeing its protection by taking the necessary and reasonable measures to prevent its alteration, loss, and unauthorized processing or access, in accordance with the provisions of applicable law.
9. Consent from Minors
Naturwest expressly prohibits minors who have not reached the minimum age required by current law to consent to the processing of their personal data on their own behalf from providing such data to Naturwest without the prior consent of their parents, guardians, or legal representatives.
Naturwest will ensure the proper use of children’s data by guaranteeing compliance with applicable laws, using all reasonably appropriate measures.
If the parents, guardians, or legal representatives of these minors become aware of any unauthorized data processing, they may submit their inquiries or complaints by sending a written message to hola@naturwest.com
10. Cookies
If you would like detailed information on how Naturwest uses cookies, you can consult the Cookie Policy here.
11. Disclosure of Data to Third Parties
Naturwest hereby informs you that your personal data will not be disclosed to third parties or organizations, except where such disclosure is required by law or when the provision of the service necessitates a contractual relationship with service providers acting as data processors. In the latter case, data will only be transferred to the third party when Naturwest has the user’s express consent and maintains a contractual relationship with the data processor that guarantees confidentiality and compliance.
If Naturwest is required to do so by the competent authorities, it may disclose personal information to comply with legal requirements, in connection with a criminal investigation into possible illegal activity, or in response to claims that certain content infringes the rights of third parties, or to protect the rights, property, or safety of third parties. In such cases, Naturwest may disclose personal information to the competent authorities, such as first and last names, city or province, ZIP code, phone number, email address, user history, and IP address.
If Naturwest were to be transferred, acquired, or merged with another entity, we commit to ensuring that the new managing entity responsible for processing personal data assumes the obligations set forth in this Privacy Policy and continues to comply with it, with the understanding that if personal information is to be used in a manner contrary to this policy, the user must be notified in advance.
12. Blog and Social Media
The information entered into the form for posting comments on this website’s blog may be viewed by third parties. Likewise, your name and any other information you provide may be viewed once a comment has been moderated and approved. By posting comments on the blog, you agree that your comment and the information you provide with it will be made public.
Naturwest actively manages its social media channels with the primary goal of publishing and disseminating information about the services provided through its website and its various divisions, interacting with users, and serving as a channel for customer service and social engagement.
If you access this website using an app that connects a social media platform to this website, you are authorizing that social media platform to share certain data with Naturwest. It is important to note that if your social media accounts are geolocated, your location information will be visible to third parties with whom you share information or who share your information when you post on social media.
For more information about how data is shared with social media platforms, we recommend that you review the privacy policies of each social media platform in question and configure your profile settings on social media accounts and email applications responsibly to ensure your privacy and security.
13. Exercising Rights
In accordance with applicable regulations, Naturwest hereby informs you that you have the following rights under applicable regulations:
- Access: This right allows the data subject to determine whether Naturwest is processing personal data concerning them and, if so, to obtain information about the personal data being processed.
- Correction: Allows you to correct errors and modify data that turns out to be inaccurate or incomplete.
- Erasure: This allows data to be erased and no longer processed by Naturwest, unless there is a legal obligation to retain it and/or other legitimate grounds for its processing by Naturwest take precedence. For example, when personal data is no longer necessary for the purposes for which it was collected, you may request that we delete that data without undue delay.
- Restriction: Under the conditions established by law, this allows data processing to be suspended, thereby preventing Naturwest from processing the data in the future; Naturwest will retain the data solely for the purpose of asserting or defending legal claims.
- Right to Object: Under certain circumstances and for reasons related to their specific situation, data subjects may object to the processing of their data. Naturwest will cease processing the data, except where there are compelling legitimate grounds, or for the exercise or defense of potential claims.
Naturwest guarantees that it will take the necessary measures to ensure that these rights can be exercised free of charge; to exercise these rights, users must attach a copy of their official identification document.
All GDPR requests will be processed within 30 days of the date of your request.
14. Applicable Law
These general terms and conditions shall be interpreted and governed in accordance with Spanish law, to which both parties expressly submit.
15. Applicable Law
Naturwest may modify this privacy policy at any time by posting it on this website, which will always include the date of the most recent applicable update.